Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we handle shipping for our home and garden products across the United States and internationally.

Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • During peak seasons or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

  • Standard Shipping (7–12 business days): Calculated at checkout based on your location and order size.

  • Expedited Shipping (4–7 business days): Available at an additional cost.

  • Free Shipping: Offered on orders over $75 (applies to standard shipping within the contiguous U.S.).

Delivery times are estimates and may vary due to carrier delays or weather conditions.

Important Notes!

  • Delivery times are estimates and may vary due to customs clearance, local postal services, or external delays.
  • Tracking availability may differ depending on the shipping method selected.
  • Some remote locations may experience longer delivery times.

Shipping Locations

  • We currently ship to all 50 U.S. states.

  • Shipping to Alaska and Hawaii may incur additional charges and longer delivery times.

  • At this time, we do not ship internationally.

Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees.
  • These charges are not included in our shipping rates and are the responsibility of the customer.
  • Customs processing may cause additional delays beyond estimated delivery times.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Please allow up to 24 hours for tracking information to update.

Large & Oversized Items

  • Some home and garden items (e.g., furniture, large planters) may require freight shipping.

  • Freight deliveries may take 7–14 business days and typically require a delivery appointment.

  • Additional shipping fees may apply and will be clearly shown at checkout.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Carrier issues

  • High order volumes

We appreciate your patience and understanding.

Incorrect Addresses

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.

  • If you notice an error, contact us immediately—we’ll do our best to help before the order ships.

Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.

  • Include photos (if applicable), and we’ll work quickly to resolve the issue with a replacement or refund.

Contact Us

If you have any questions about your order or shipping, feel free to reach out to our support team at:
contact@dovrano.com.

We appreciate your business and are committed to delivering your home and garden essentials quickly and safely!